Answers
Frequently asked questions
The questions we field most, answered directly. If yours is not here, call or text and we will answer it in plain language.
- Why choose AEM Accounting Solutions?
- At AEM, you receive personalized service based on your specific needs—not a one-size-fits-all approach. You communicate directly with the accountant handling your work and receive thoughtful guidance, clear explanations, and responsive support throughout the process.
- How does AEM price its work?
- Most engagements use fixed-fee, project-based, or customized monthly pricing. You receive a written quote before any work starts, so you know the cost up front. Certain specialized or out-of-scope services may be billed hourly, and we confirm that with you before the work begins.
- Do you work with clients outside Florida?
- Yes. We serve individuals and businesses nationwide and handle multi-state returns, including residency, apportionment, and credits for taxes paid to other states.
- What happens after I request a quote?
- We review what you sent, ask any clarifying questions, and send a written scope and price. If it works for you, we send an engagement letter and a secure document request, then begin.
- My books are behind. Is that a problem?
- No — it is one of the most common reasons clients call us. Catch-up and cleanup work is quoted separately from ongoing monthly bookkeeping so past mess does not inflate your recurring fee.
- I received an IRS notice. What should I do?
- Do not ignore it and do not pay it before it is reviewed. Send us the notice and we will read it, explain what it actually says, and respond on your behalf where representation is appropriate.
- Can you check on my refund for me?
- Refund status is controlled by the IRS and by each state's revenue agency, and we cannot access or expedite it. Use the federal tracker or the state directory in our Resource Center for authoritative status.
- Do you assist with payroll taxes and filings?
- Yes. AEM assists businesses with payroll tax compliance, including applicable quarterly and annual filings, payroll reporting, and the reconciliation of payroll information with the company's accounting records. Additional payroll support may be available depending on the business's needs, current payroll system, and the agreed scope of work.
- What do you need from me to get started?
- Typically prior-year returns, access to your bookkeeping file, entity documents if you operate a business, and any notices you have received. We send a specific checklist once we understand the scope.
- When are you available?
- Our office hours are Monday–Thursday: 10:00 AM–4:00 PM Eastern Time. Requests submitted outside those hours are answered the next business day.